Oasis-Talk achieves accreditation for quality in psychological therapies

We are delighted to have achieved APPTS accreditation for our psychological therapies from the Centre for Quality Improvement at the Royal College of Psychiatrists. The accreditation programme identifies and acknowledges services that have high standards and can share best practice to improve future services. In order to achieve this, we had to demonstrate that our services are compliant with the Care Quality Commission (CQC) standards of being safe, effective, caring, responsive to people’s needs and well-led. We were very pleased to pass the accreditation on our first application.

The assessment process found that we offer a patient-centred service with excellent quality and risk procedures, and delivered all services in a safe and pleasant environment. The assessors gathered anonymous feedback from both staff and service users.

Service users were extremely positive about the care they have received from all staff in the service. Comments included: “exceeded wildest dreams of how it has been”; “I am in a completely different place”; “I am sustainable now“.

Having now been officially recognised for our clinical excellence we will strive to continue to make improvements based on regular feedback from service users and staff.

Raje Airey, Clinical Lead, led the accreditation process within Oasis-Talk: “We found the APPTS process productive, enjoyable and very beneficial. It gave us the opportunity to reflect on ourselves as a service, recognising areas for improvement as well as acknowledging our strengths. This encourages us to build on existing good practice as well as motivating us to make changes. Irrespective of our goal of registration, we think these changes have already raised quality standards and are improving service-user experience, making us more robust and accountable. Staff also reported finding the process useful, giving particularly positive feedback about the opportunity for open discussion and for their views to be taken on board as well as meeting professionals from other services at the peer review day.”